Sadly its not very often that a company makes me want to post a message here for positive reasons 🙂 But for the second time I am going to give a shout out to Nikon for their fantastic service and attention to detail.
After last Sundays wedding our 105 VR lens stopped working properly, it was working fine apart from the macro feature and as you know I love the close-ups at weddings. I noticed this on Monday morning when doing our weekly equipment test, Its not surprising that these things go wrong because of the constant use they get which is exactly why we test everything weekly.
So, Monday at 11am I emailed my contact at Nikon Richmond and explained the problem, I was told to send it in which I did at 4pm Monday, Tuesday morning I received an update to say that my lens had arrived and was being reviewed. I had explained that I was only 3 days away from my last wedding and said that if possible I would LOVE it back for Friday Morning before 1pm, Our wedding tomorrow is only 1 mile from hope and our son could have dropped it up to us.
This morning at 11am it was delivered back to me having been fully repaired, I have tested it and its perfect,
So my lens was repaired and with Nikon for only 24 Hours, how fantastic is that, Nikon UK certainly know how to look after their professionals and I am very grateful.
Since moving to Nikon we have confidently recommended Nikon to our workshop clients and once again I am proved right by a great company that we are proud to be associated with and very pleased that they will continue to supply us with fantastic equipment for the foreseeable future .
Thanks Rob and all at Nikon,
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